FAQs

How Do I Apply For An Apartment/Office Space Rental?

You can begin your application by submitting an inquiry through our website using the "Contact Us" section and selecting the property you are interested in.

For residential apartments, you can use our helpful Apartment Finder to search through our available rentals.

Alternatively, you can call us at (416) 499-3333 to apply. A member of our dedicated staff will be more than happy to assist you.

How Long Does The Application Process Take?

We know that when trying to secure an office space or apartment rental, time is of the essence. Our dedicated Property Specialists work hard to answer all applications within 24-48 hours.‚Äč

When Is My Rent Payment Due?

All rent payments are due on the first (1st) of each month.

Acceptable forms of payment:

  • Certified Cheque
  • Money Order

Do I Need My ID When Applying For An Apartment Rental?

Yes

As part of the rental application process, we must confirm your identity. This requires you to submit a copy of your government-issued Photo ID when submitting an application.

Acceptable forms of ID:

  • Driver's License
  • Photo Identification Card (i.e. Ontario Photo Card)
  • Passport

 Please ensure that a copy of your ID is included with your application at the time of submission.

What Is A Lease Agreement?

A "Lease Agreement" is a legal contract between the tenant(s) and the Landlord that outlines the rules and conditions of the rental. The agreement is signed by both parties, and lays out the specific details of the rental agreement, such as:

  • Term of Tenancy (Move in Date and Length of Rental)
  • Rent (Base Rent and Future Rent Increases)
  • Services and Utilities (Hydro/Gas Included or Sub-metered; Concierge Service etc.)
  • Rent and Key Deposit
  • Tenant Insurance (Liability Insurance & Content Insurance)
  • Maintenance and Repairs
  • Assignment and Subletting
  • Additional Terms (Pets, Guests/Roommates, Penalties)

As of April 28th, 2018, all Lease Agreements now used the standardized Residential Tenancy Agreement (Standard Form of Lease), which was created by the Government of Ontario. For more information, click here: Residential Tenancy Agreement

Who Is Responsible For Repairs?

The landlord is responsible for maintaining the rental property. However, it is the tenant's responsibility to submit maintenance requests for repairs.

Damage to the unit caused by the tenant will be repaired at the tenants expense.